Contactless Check-in/Check-out to Help Hotels Reopen

Hotel groups Dalata, Jurys and Sarova are to integrate social-distancing software developed by technology company P3 Hotels into their booking systems as part of measures to help keep guests safe once the coronavirus pandemic lockdown is eased.

The software will allow guests to check in and out of their hotel using smartphones, and is designed to reduce human contact and limit the risk of COVID-19 spread by preventing queues forming in hotel lobbies.

P3's software will be integrated into the booking systems of more than 100 hotels in Ireland and the UK over the coming months. The Online Check-in & Check-out is compatible with Oracle OPERA, and alerts front-desk staff of a check in or out, allowing them to prepare key collections and returns.

Helping Hotels to Reopen Under Social Distancing Measures

The easing of lockdown measures means that hotels are able to reopen so long as they implement suitable social distancing measures. P3 CEO Phelim Pekaar said there is fast-growing demand among hotel groups in the UK and Ireland for software that facilitates meeting these requirements.

He said, “Before the coronavirus pandemic, facilities such as mobile check-in and checkout were a glimpse of the future—convenient features which were popular with guests and added value for hotels. Now, they are becoming essential services for hotel operators who want their guests to feel safe and enjoy their stay. Guests don’t need to touch pens to sign registration forms or touch credit card terminal keypads when paying, so it’s much safer for both guests and hotel staff.”

Dalata, Ireland’s largest hotel group, rolled out mobile/online check-in across its 41 Maldron and Clayton hotels in the U.K. and Ireland last year. CEO Pat McCann said that assuring the safety of guests is his group’s priority.

“We need to ensure that our guests feel they are ‘getting away from it all.’ We can do this by making them feel relaxed and safe,” he said. “They need to be confident that all the new measures we have in place will allow them to enjoy their well-earned break. We will ensure that all our guests experience true Dalata hospitality with total peace of mind.”


Press release from Hotel Business.