Our entire suite of products covers all stages of the online guest journey, from looking to checking out, and enables a pre- and post-stay customer engagement. Our integrated solutions facilitate a smooth booking process and assist hotels in providing connected guest experiences, adding value to their direct channel and driving process efficiencies.
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The "Look" is the first stage of the guest journey. Metasearch channels such as Google Hotel Ads, TripAdvisor and Trivago are the main platforms where travellers start their hotel search process online. It's an easy way to research availability, read reviews and compare rates all in one place. It's essential that your rates are listed on these channels among the OTAs, and P3 can help you with that to enhance your online presence and increase direct bookings. When landing on your website, visitors will have a first impression of your property and will start interacting with your brand. To build customer confidence, your website needs to be customised to your brand, as well as being fast, mobile-friendly, engaging and informative to encourage visitors to book direct.
Visitors need to remain connected to your brand when interacting with your booking engine, so each hotel deserves a booking engine that best reflects its values and identity. We allow you to add functionality and design elements within the technology tailored to your brand. We know from experience that a good design yields a greater conversion rate, and with an uplift in conversion rate, the compound effect will be a significant growth in your direct booking revenue. With Integrated Loyalty, you enable your customers to sign up to your loyalty program during the booking process and receive instant discounts on room rates. With Integrated Corporate Booking Tool, your corporate clients can login securely into the online portal and book their negotiated rates.
Security is key to keep your customers confident throughout their online journey, especially during the payment process. P3 is fully PCI-DSS level 1 compliant and GDPR compliant. We value and care about data safety to give you and your guests peace of mind. Online payments are protected with 3DSecure authentication, the payment industry's agreed solution to meet PSD2 requirements. It protects both your business and your customer against potential card payment fraud. We integrate our solutions with every major payment service, including Realex, sagePay, PayPal, Worldpay, 3CPayments, PXP and Stripe. You can set up new corporate clients quickly and efficiently with their own personal negotiated rates. They can avail of multiple payment channels, including credit card, post or bill pay.
With the pre-arrival solution, you can send relevant, timely emails and start engaging with your guests prior to their arrival. It's an opportunity to advertise your hotel brand, supply useful information, and allow your guests to enhance their stay. The email can be sent 2 weeks prior to arrival date to direct bookers as well as guests who booked through an OTA channel. It's fully customisable so you can add images and links branded to your hotel. It can be integrated with Google Maps to show directions and local amenities. In addition, guests can be brought to your brand website, where they can add extras to their booking and upgrade their room without the need to pay in advance.
With the Online Check-in system, you invite guests to check-in prior to arrival using their own personal devices and introduce a contactless experience. All required guest data for check-in, such as digital signatures and passport IDs, can be captured before arriving at the hotel. It allows guests to save time and bypass reception, which reduces the long queues during the check-in peak times. The online check-in drives efficiency into your operations and smooths out the workload for your reception staff. It makes processes easier and more efficient.
Our time-saving and convenient guest registration app reduces check-in queues, simplifies processes and improves guest experience. It allows guests to complete their profile information on a tablet at the reception desk, while the receptionist is completing their check-in and getting their keys. With handwritten digital signature capture, it helps to speed up data collection and reduce paperwork. Once completed, all the guest's information is saved automatically into OPERA for your records, and guests instantly receive a PDF by email with the complete electronic form.
In the last step of the journey, enhance the guest experience by inviting your guests to check-out online from the comfort of their rooms using their personal devices. They have full control over their check-out and can complete it online, making all extra payments by credit card. It helps to minimise the long queues during the busiest checkout times, and reduce the labour costs for manning the checkout desks. To avail of online check-out, guests need to provide their email address, giving you the opportunity to acquire their contact for marketing purposes if they choose to opt in for such. This is another chance to nurture the relationship with your guests after their stay.