Our entire suite of products covers all stages of the online guest journey to ensure a frictionless experience. From looking to checking out, our technology enables pre- and post-stay customer engagement. Our solutions help hoteliers provide connected guest experiences, add value to their direct channel, and manage daily operations easily.
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Our interconnected solutions provide a frictionless online guest experience.
Metasearch Connector & Website Design
Hotel Booking Engines & Loyalty Software
Integrated Payments, PCI-DSS & Corporate Tool
Pre-arrival Email & Upsell
Online Check-in System
Self Check-in Kiosks, Registration App & better guest experience
Online Check-out System
Metasearch Connector & Website Design
Hotel Booking Engines & Loyalty Software
Integrated Payments, PCI-DSS & Corporate Tool
Pre-arrival Email & Upsell
Online Check-in System
Self Check-in Kiosks, Registration App & better guest experience
Online Check-out System
The "Look" is the first stage of the guest journey. Metasearch channels such as Google Hotel Ads, TripAdvisor and Trivago are the main platforms where travellers start their hotel search process. It's an easy way to research availability, read reviews, and compare rates all in one place. It's essential that your hotel rates are listed on these channels among the OTAs. With the P3 Metasearch Connector, you can enhance your online presence and increase direct bookings.
When landing on your hotel website, your potential guests will have the first impression of your property and will start interacting with your brand. To build guest confidence, your website needs to be customised to your brand. It needs to load fast, be mobile-friendly, and be engaging and informative to encourage direct bookings.
Your visitors need to remain connected to your brand when interacting with your booking engine. This is why we give you the flexibility to add functionality and design elements tailored to your visual identity to reflect your hotel experience. We know from experience that a good design yields a greater conversion rate. With an uplift in conversion rate, the compound effect will be significant growth in your direct booking revenue.
With Integrated Loyalty Software, you enable guests to sign up to your loyalty program during the booking process and receive instant discounts on room rates. With the Integrated Corporate Booking Tool, your corporate guests can login securely into the online portal and book their negotiated rates.
Payment processing is a key part of the online guest journey, and security is key to build guest confidence. P3 is PCI-DSS and GDPR compliant. We value and care about data security to give you and your guests peace of mind. Online payments are protected with 3DSecure authentication, the payment industry's agreed solution to meet PSD2 requirements. It protects both your hotel and your guests against potential card payment fraud.
P3 connects with your preferred payment gateway directly to accept online payments and optimise the booking process. We integrate with every major payment service, including FreedomPay, Worldpay, 3CPayments, PXP and Stripe.
With the corporate booking tool, you can set up new corporate guests quickly and efficiently with their own personal negotiated rates. They can avail of multiple payment channels, including credit card, post or bill pay.
With the pre-arrival email, you can send relevant, timely emails and start engaging with your guests days before they arrive at your property. It's an opportunity to advertise your hotel brand and supply useful information. Guests can also add extras to their booking and upgrade their room directly on your brand website, without the need to pay in advance.
The email can be sent 2 weeks before the arrival date to direct bookers as well as guests who booked through an OTA channel. It's fully customisable so you can add images and links branded to your hotel. It can be integrated with Google Maps to show directions and local amenities.
With the Online Check-in system, you introduce a contactless experience at your hotel and allow guests to check-in before arrival using their own personal devices. All required guest data for check-in, such as digital signatures and passport IDs, can be captured before arriving at the hotel.
The P3 Online Check-in is in the form of a web page integrated into the hotel's website and customised to the look & feel of the hotel's brand identity. It facilitates social distancing in hotel lobbies and provides a safe guest experience.
P3's time-saving and convenient guest registration app reduces check-in queues, speeds up data collection, and reduces paperwork. It allows guests to complete their profile information on a tablet at the reception desk, while the receptionist is completing their check-in and getting their keys. Once completed, all the guest's information is saved automatically into OPERA for your records, and guests instantly receive a PDF by email with the complete electronic form.
The Self Check-in Station is another convenient option for guests to self check-in, pay directly, cut their own keys, and skip the front desk queue. It’s perfect for busy hotels looking to automate functions or allow your time-sensitive guests to manage their own check-in.
At the last step of the guest journey, you can invite guests to check-out online using their personal devices, or to self check-out using the reception stations. With either system, guests have full control over their check-out, paying for any outstanding on-property charges by credit card and skipping the check-out queue.
To avail of online check-out, guests need to provide their email address, giving you the opportunity to acquire their contact for marketing purposes if they choose to opt-in for such. This is another chance to nurture the relationship with your guests after their stay.