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We have taken the latest step on the journey to a completely guest-focused hotel check-in experience with the rollout of our new ‘collect your key’ kiosk solution.
The new service allows guests who have checked in online at participating hotels to collect their room key at a self-service kiosk in the lobby rather than join a queue at the front desk.
Online check-in has been one of the most innovative solutions in hotel customer service in recent years, greatly reducing the amount of time a guest needs to spend at a hotel front desk. However, a guest who checks in online is still at the mercy of front desk queues when they arrive to pick up their room key.
Using our new solution, a guest can arrive at a hotel and independently complete check-in and collect their own room keys in less than a minute before heading straight for their room.
Click on the video below to see just how quick and easy the process is.
The ‘collect your key’ kiosk solution has been successfully integrated into self-service kiosks at 60+ properties from Clayton Hotels and Maldron Hotels, part of Dalata Hotel Group in Ireland and the UK. We've partnered with Kiosk4Business who developed the Figur freestanding kiosk.
Hear from our CTO
P3 CTO Peter Hinds said: “Online check-in has proven increasingly popular with hotels and hotel guests in recent years. Yet while it vastly reduces the amount of time an individual guest has to spend at reception when they arrive, they can still be delayed by other guests.
“P3’s new ‘collect your key’ kiosk functionality completes the contactless check-in process for hotels and their guests by connecting the digital and physical experience. Travellers who choose to check-in online no longer need be at the mercy of front desk queues. They can head straight for a self-service kiosk, issue their own keys, and be on the way to their room in less than a minute.
“This happens using existing technology that people are familiar with, making it easy to use for guests and cost-efficient for hotel operators who also get to free up staff for greater value interactions with other guests.”
Fully Integrated with Oracle Hospitality OPERA
P3’s ‘collect your key’ kiosk functionality is fully automated and integrated with Oracle Hospitality OPERA property management systems. Prior to arrival, guests click on a button in their online check-in email and are directed to a check-in page on the hotel website where they can select their estimated time of arrival.
The P3 system finds a suitable room for each booking and sends an email to the guests notifying them that their room is ready. Upon arrival at the hotel, the guest can go straight to the kiosk and collect their keys using the four-digit code provided in the email – cutting as many room keys as they need and skipping front desk queues.
The ‘collect your key’ kiosk service lets both hotel operators and their guests benefit from the growing demand for online check-in and other contactless facilities. It also acts as a bridge between queuing for keys at reception and a feature such as keyless mobile entry into hotel rooms, which is still some way off.
Mr Hinds added: “Hotels are on a path which will most likely lead to guests using their mobile phone for keyless entry into their hotel rooms – but that technology isn’t quite there yet, and it will also come with a significant price tag. A hotel operator could end up paying for expensive new locks for every room in their hotel and find that guests don’t want to download the app required for use.
“Our ‘collect your key’ kiosk functionality is a great way to bridge the gap while waiting for seamless mobile technology to improve to facilitate mobile keys. We’re really excited about this new feature and believe it provides a convenient and affordable solution for hotels and their guests.”
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Click here to learn more about the P3 Self Check-in Kiosk System.
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