Streamlining the Guest Experience: P3's Online Check-in Solution for Sea World Resort Australia

The Challenge

Sea World Resort in Australia faced an operational challenge that was impacting guest experience. Visitors who came to stay at the hotel resort primarily to visit the Sea World amusement park were experiencing an inconvenient check-in process.

Guests had to drive past the Sea World amusement park entrance to reach the hotel, complete an in-person check-in process, and collect their park tickets at the hotel reception. This resulted in delayed park entry and diminished the overall guest experience.

 

The P3 Solution

P3 Hotel Software addressed this problem by implementing their Online Check-in solution that integrated seamlessly with the resort's existing OPERA property management system. The solution included several key components:

 

1. Pre-arrival digital check-in: Guests receive both an email & SMS notification two days before arrival, allowing them to complete check-in procedures remotely, including payment processing and pre-authorization.
   
   

2. Automated ticket delivery: On the morning of arrival, the P3 system sends an SMS welcome message containing ticket numbers and instructions for downloading digital tickets, enabling guests to proceed directly to the amusement park without visiting the hotel first.
   
   

3. Arrival time coordination: During pre-check-in, guests indicate their expected arrival time, helping the hotel manage room readiness. The system then automatically checks the guest into Opera and notifies them by SMS that their room is ready.
   
   

Results

The implementation has been highly successful, with approximately 70% of guests utilizing the online check-in functionality. This high adoption rate has:

• Enhanced guest satisfaction by eliminating unnecessary detours
• Improved operational efficiency for hotel staff
• Maximized guest time at the amusement park
• Streamlined the arrival experience

This solution demonstrates how strategic technology implementation can solve specific operational challenges while significantly improving the guest experience.